FAQs

Frequently Asked Questions — Knit & Kind

What age group does Knit & Kind cater to?

Knit & Kind currently offers clothing designed for little ones approximately 18 months to 5 years old.

How long does delivery take?

Our standard delivery time is approximately 3–5 working days after order processing and confirmation.

What are the delivery charges?

Standard shipping is Rs. 250.

Orders worth Rs. 5,000 or above receive free delivery.

Is Cash on Delivery available?

Yes. Cash on Delivery (COD) is available on eligible orders.

Can I open the parcel before accepting it?

Yes, open parcel is allowed, subject to the courier's delivery procedure.

You may inspect the parcel to verify your order before accepting it.

Do you offer returns?

Yes. Knit & Kind offers a 15-day easy return policy.

A return request should be made within 15 days of receiving the order.

What conditions apply to returns?

For a return to be eligible, the product should generally be:

• Unused and unworn
• Unwashed
• In its original condition
• With original tags attached
• Returned with original packaging where possible
• Free from stains, perfume, damage, or signs of use

Products that do not meet these conditions may not qualify for return.

What if I receive a wrong or damaged product?

If you receive an incorrect, damaged, or defective item, contact Knit & Kind as soon as possible after delivery with your order details and clear photographs or video of the issue.

Our team will review the case and assist accordingly.

Can I exchange a size?

If the required size is available and the product meets our return conditions, an exchange may be arranged.

Availability is not guaranteed until the exchange is confirmed by our team.

Can sale items be returned?

Unless stated otherwise on the product or promotion, return eligibility will be determined according to the applicable offer and return conditions at the time of purchase.

How do I place an order?

Choose your preferred product, select the required size/color, add it to your cart, and complete the checkout process with your correct delivery information.

How can I contact Knit & Kind?

You can contact us through the contact information provided on the Knit & Kind website.